Transcription through the voice recorder app not working on the Fold 6. It was working fine on the 5. It just won't go past 0%. I cleared cache, checked for updates, and restarted the phone.
Hello, Welcome to the Community. We understand your concern with the Transcription not fully loading.
The first step would be to make sure your microphone permission is turned on for this feature. Go to settings > apps > Live Transcribe and Sound > Notifications
The next step would be to clear the cache and data for the app Go to settings > Apps > Live Transcribe and Sound > storage and clear cache and data.
I would also recommend testing your device in safe mode. Safe mode rules out any third party software that may be interacting with the transcribing feature. Give this link a try for steps to put your device in safe mode: https://www.samsung.com/us/support/answer/ANS00062983/
If you are experiencing these symptoms in safe mode, the next step would be to wipe the cache partition on your device. The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. To put your device in recovery mode to wipe the cache partition: Power your device off, press and hold the power key and the volume up key > tap the volume down key until wipe cache partition is highlighted and then press the power key.
If you have tried all the troubleshooting provided the final step would be to factory reset your device. Please use this link for the steps to back up and factory reset your device: https://www.samsung.com/us/support/answer/ANS00062029/
If you have tried all the troubleshooting steps provided and are still experiencing these symptoms, we recommend submitting an error report, so our team of engineers can get direct insight in to the symptoms you are experiencing. Please use this link for the proper steps to submit an error report: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/
Hello, Welcome to the Community. We understand your concern with the Transcription not fully loading.
The first step would be to make sure your microphone permission is turned on for this feature. Go to settings > apps > Live Transcribe and Sound > Notifications
The next step would be to clear the cache and data for the app Go to settings > Apps > Live Transcribe and Sound > storage and clear cache and data.
I would also recommend testing your device in safe mode. Safe mode rules out any third party software that may be interacting with the transcribing feature. Give this link a try for steps to put your device in safe mode: https://www.samsung.com/us/support/answer/ANS00062983/
If you are experiencing these symptoms in safe mode, the next step would be to wipe the cache partition on your device. The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. To put your device in recovery mode to wipe the cache partition: Power your device off, press and hold the power key and the volume up key > tap the volume down key until wipe cache partition is highlighted and then press the power key.
If you have tried all the troubleshooting provided the final step would be to factory reset your device. Please use this link for the steps to back up and factory reset your device: https://www.samsung.com/us/support/answer/ANS00062029/
If you have tried all the troubleshooting steps provided and are still experiencing these symptoms, we recommend submitting an error report, so our team of engineers can get direct insight in to the symptoms you are experiencing. Please use this link for the proper steps to submit an error report: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/
