I am a long time customer with Samsung having purchased multiple Samsung products over the years dating back to the original galaxy devices. I recently noticed my Z Fold 5 screen was lifting off and sent it in for repair. 1 full month later I still haven't had any updates regarding my case and it has been supposedly escalated at least 2 or 3 times now. The customer service team has hung up me several times even when I wasn't being rude at all and they didn't call back. There also isn't a way to directly contact the repair center and of course there's also never a manager or supervisor available to speak with. They keep saying a manager will give me a call within 24 hours. I intended on trading in my Z Fold 5 for the new Z Fold 7 but I still haven't gotten it back. And if the device isn't sent in to the trade in center by Aug 7th, 2025, Samsung will charge me a additional $900 for not receiving a trade in device which ironically is already within a Samsung entity possession. This company is getting worse with how they treat their own customers. And sadly at least in the US we only have a limited amount of phone manufacturers we can buy from and get continued support. This blows, especially giving that Samsung charges huge amounts for their devices and services.
Hello, userkdA5NWs7qb. The community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly.
That being said, as a moderator, I’m happy to provide you with any guidance and assistance were needed! Please feel free to send a private message by clicking on my profile, and share with me your transaction number and details, and I’ll do my best to help!
