Original topic:

Samsung Care for my Flip 5

(Topic created: 07-13-2025 12:46 PM)
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Mis3
Cosmic Ray
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Fold & Flip Phones

Recently I dropped my Flip-5 while running across a busy street.    I did not hear the drop because I was listening to YouTube music.   I eventually found the phone and I was sure that multiple cars had run over it.   The cover screen was cracked badly and the main screen did not function properly.  I went to a Samsung Repair Shop and they had to replace the main screen, the cover screen and the camera.  

The technician in the shop told me that I have bought Samsung Care, this would be covered.   Is this true?   Let say I buy Samsung Care for 2 years, if after 18 months, for any reason my main screen is broken, they will replace it for free?  
She also said that Samsung Care is especially important for flip phones…..

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GaryB82
Galactic Samsung Care Ambassador
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It would be covered but with a deductible which I believe is $99 for repairs and replacements.  I always get the monthly care plus that way if I upgrade in 12 months I won't be losing out on the remaining 12 months 



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Mis3
Cosmic Ray
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For the replacement of both screens and the camera, I had to pay $655CAN.  So, the $99 deductible is not too bad.

Let say if I buy the 2-year Samsung Care and if I upgrade to Flip-8 next year, is Samsung Care transferable?  

GaryB82
Galactic Samsung Care Ambassador
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Sorry but as far as I know its not transferable that's why i recommend to do the monthly plan that way if you upgrade you don't lose anything 



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d423
Cosmic Ray
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Is not
GaryB82
Galactic Samsung Care Ambassador
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I know that’s why I said it’s not transferable 



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Mis3
Cosmic Ray
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Fold & Flip Phones

I am not aware of this Monthly Plan.  Maybe it is not offered in Canada.

Mujibar
Honored Contributor
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Perhaps try posting in the Members community for Canada. You'll get region-specific info.

https://r1.community.samsung.com/t5/canada/ct-p/ca 

Dan2023
Honored Contributor
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Fold & Flip Phones
I usually get the phone insurance plan offered by my carrier, which is currently $8.99 USD a month with a $250 USD deductible.

Now that I'm a senior, my hands are getting a bit shaky, so I've gotten a wallet phone case with a lanyard to help me hang on to my phone and eliminates the need for a seperate wallet. I use a regular case without a lanyard at home.
PAHelper
Sun
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Fold & Flip Phones
The phone carrier stuff is a rip off. Get the care plus monthly or 2yr. If you trade in they will prorated the difference back to you. One difference is monthly can go 36 months where 2yr only covers for 24 months. Screen replacement on $29 and phone replacement $99
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