Overheating and Slow Z Flip 5

[Alecmm88]

Does anyone else's Z Flip 5 get really hot and laggy after you turn it on? I've noticed this after the recent one ui 7 update. The top half of the phone gets extremely hot to the point where I could feel it inside my pocket burning my leg. It always got hot even when I got the phone brand new but ever since this new update it's gotten worse. 

[Samsung_Moderator · Accepted solution]

Hello Alecmm88, Thank you for being part of the Community. We understand the concern with the Flip 5 overheating and being laggy.

Try completing the steps posted under Best Practices after an Update: https://us.community.samsung.com/t5/Tips-Tricks/Best-Practices-After-an-Update/ba-p/3200871 These include steps such as clearing the cache partition, testing in Safe Mode, and resetting the phone.

Make sure all the apps and phone are fully updated.

The link provides additional information to help keep your phone from overheating: https://www.samsung.com/us/support/answer/ANS10002887/

If the troubleshooting is not helpful or the phone is getting too warm to touch, service is recommended. 

You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864. 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html