Opening fold5 doesn't turn on inner screen

[cleverEyes]

Several times today I have opened my Z Fold 5 to be greeted by a black screen. When I flipped it around, it turns out the outer screen was still on. I am not entirely sure what is up with that, or if it is a sign that my phone will soon fail, but either way, I have restarted it, hoping it is just a bug.

Anyone else have experience with this?

[Samsung_Moderator · Accepted solution]

Hello cleverEyes, Welcome, and thank you for being part of the Community. We understand the concern that your Fold 5 is opening to a black screen. 

This article provides some troubleshooting for the black screen: https://www.samsung.com/us/support/troubleshooting/TSG01001470/

We also recommend running diagnostics in the Members app Support Tab.

If these steps do not help, it is recommended to have the phone serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location  or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover repairs not covered in the warranty. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/