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04-15-2025 12:28 AM (Last edited 04-15-2025 09:48 AM by SamsungRei ) in
Fold & Flip PhonesAnyone else experience where you found out you have knox on your phone and it took over your secure folder and you are no longer the owner of your phone, knox is
Solved! Go to Solution.
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04-15-2025 02:18 AM in
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04-15-2025 06:14 AM in
Fold & Flip PhonesIts process count and then disappearance is suspicious. Normally it's just the screenshot handler—3 processes is too high unless someone is actively watching or automating capture.
Disappearing likely means it’s either tied to a profile i can’t see (Secure Folder, Work), or was hidden using system tools (or policy). ABD shows user 150 is the owner and I cannot figure out who it is as it says I don't have access.
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04-15-2025 09:17 AM (Last edited 04-15-2025 09:18 AM ) in
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04-15-2025 09:34 AM in
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04-15-2025 03:43 AM in
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04-15-2025 09:48 AM in
Fold & Flip PhonesHello AO194, Welcome to the Community. We understand your concern with Knox and Secure Folder.
Samsung Knox is a security platform built into most Samsung Galaxy devices, offering hardware and software-based protection for both personal and business use. It's designed to protect sensitive data from the inside out, ensuring security from the moment the device is powered on. https://www.samsung.com/us/security/
The secure folder allows you to add apps and files to keep them secure from others seeing them. The app has to be set up and the apps and files added to the folder. Here is a link explaining the secure folder: https://www.samsung.com/us/support/answer/ANS10001401/
If you believe someone else has control over your phone, you can try troubleshooting steps here: https://www.samsung.com/us/support/troubleshoot/TSG10003516/
If you still have concerns, as @Oxford suggested, it is recommended to have an authorized technician look at the phone. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.