Original topic:

Fold z screen failing after 1 month

(Topic created: 09-25-2025 11:08 AM)
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jrmorales
Cosmic Ray
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Fold & Flip Phones
Anyone else having issues with the inner screens failing. Noticed an air pocket /bubble underneath the actual screen not the screen protector. At first I thought I might have had something sticky on my finger but after washing my hands, very annoying air pocket. It moves along the crease 
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moromo
Halo
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Fold & Flip Phones
that is actually bad.. air pocket as in bloated battery๏ผŸ or do you think it is just a problem with the screen๏ผŸ
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jrmorales
Cosmic Ray
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Fold & Flip Phones
Screen mainly because the air pocket moves along the crease/hinge area. Would go close to the camera and then zig zag back down to the bottom left of the crease/hinge. I was hoping screen issues would have been fixed by now. I had a z fold 3 that every 6 months I had to replace. Inner screen would separate.
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jrmorales
Cosmic Ray
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Fold & Flip Phones
https://youtube.com/shorts/bjHd4fxTkok?si=eqEwXuU8WpnwgKce

My video is posted on YouTube for reference since I can't post videos on here.
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GaryB82
Galactic Samsung Care Ambassador
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Fold & Flip Phones
@jrmorales Sorry to hear you're having an issue with your screen. You would need to contact a service center to have it checked.
https://www.samsung.com/us/support/service/locations/


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jrmorales
Cosmic Ray
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Fold & Flip Phones
I have an appointment tomorrow for them to replace the screen protector on the inside. I highly doubt that will solve that issue. Usually when you have a bubble or air pocket within a screen protector you can visibly see the air pocket. No air pocket visible. It is most likely underneath the actual screen.
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jrmorales
Cosmic Ray
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Fold & Flip Phones
Update on what samsung service said. Nothing they can do about it until it gets worse. Their recommendation is to get samsung care for when it does. How does that make sense? There is a problem with my phone with barely having it for a month that has nothing to do with my daily use. It's is a manufacturing problem. I will not be recommending the z fold 7 samsung needs to do a recall on their phones or give the money back to the customer.
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