I wanted to share a frustrating experience with my Samsung Flip 6 in case anyone else is facing similar issues, and maybe get some advice.
I’ve only had my Flip 6 for about a month, but after a recent update last week, the phone completely stopped charging via the port, whether it’s open or closed. I contacted Samsung, and they wanted me to drive 40 miles to get it looked at, but that wasn't practical for me, especially since I can’t be without my phone for an extended period of time. Luckily, it still charges wirelessly, and I was able to resolve this issue by filing a warranty claim with AT&T. They’re sending me a new phone, which gave me some hope that maybe I just had a bad unit.
However, today at the gym, I opened my phone only to find that the main screen is completely unresponsive—frozen solid. No matter what I do, it won't respond to touch. I’ve tried restarting it several times, turning it off and on, different charging cables, different plugs, everything... and nothing works. Now, I can only use the front screen for basic tasks since it’s the only thing that still works.
At this point, my confidence in the Flip 6 is pretty much gone. I’m still waiting for the warranty replacement, but now I’m seriously wondering if the new phone will have the same issues or if I just got a lemon. Has anyone else had similar problems? Is there something I’m missing? I’ve exhausted all my options, and I really don’t want to lose faith in this phone, but it’s been a rough experience so far.
Samsung, if you're listening, please help. This has been incredibly frustrating!
Hello, Welcome, and thank you for being part of the Community. We understand how frustrating it is for the charging port to quit working and for the inner display to freeze.
Have you run the diagnostics in the Members app? In the app, select the Support tab>Phone Diagnostics
If you are still unable to wire-charge the phone and/or the screen continues freezing, it is recommended to have the phone evaluated by an authorized technician. You can use the following link to find a list of service centers in the U.S. that can do the evaluation: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
Update: After doing the 7 second reset by holding the power button and volume down keys, the screen itself regained touch sensitivity and I am able to use the main screen again HOWEVER, the charging slot still does not work.
Did you ever drop it and it fell on its hinge? I heard a case w.o a hinge proctor would make the screen unresponsive. After the update i don't have any issues with my z flip 6
No, the phone hasn't been dropped. I credit this to the little ring on the Samsung case that I bought when I made the initial purchase. The screen is now working again after the 7 second reset. The charging port is still out. I think I got lemon.
Try this, go to settings, apps, next to where it says your apps there is 4 lines and an arrow pointing down, tap on that and toggle on show system apps, press OK, type in the search box usb settings, tap on that, go to storage and clear cache. I hope this helps
My Samsung Flip 6 has the same issue and contacted Samsung and had to take appointment with Asurion as authorized repairer. My experience with Asurion been bad.
