Tuka
Constellation
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โ09-14-2025 12:37 PM in
Fold & Flip Phones
2 months and already having problems with the folding screen
5 Replies
CEParsons
Black Hole
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โ09-14-2025 12:56 PM in
Fold & Flip Phones
Welcome to Members! A few things:
1) Please be more specific with the issue you are having when posting here. The more detail you provide, the more likely it is that other users can assist you.
2) While they are still not as durable as traditional slab phones, foldable screens are more durable than they have ever been. Under normal circumstances with proper use/care, it is not typical for the screen to "have problems."
3) At 2 months, your device is well within the warranty. Assuming your issues are a manufacturer defect (not normal, but does happen sometimes, no matter what company you buy from) and not a result of improper use/care, you should be able to have the device repaired under warranty.
4) You will likely need to visit a certified samsung repair center for your issue. You can find one near you using this tool: https://www.samsung.com/us/support/service/locations/
Bear in mind that many service centers are independent contractors and your experience may vary based on location. You may or may not have to mail the device off depending on your particular issue and preferences.
Hope this helps!
1) Please be more specific with the issue you are having when posting here. The more detail you provide, the more likely it is that other users can assist you.
2) While they are still not as durable as traditional slab phones, foldable screens are more durable than they have ever been. Under normal circumstances with proper use/care, it is not typical for the screen to "have problems."
3) At 2 months, your device is well within the warranty. Assuming your issues are a manufacturer defect (not normal, but does happen sometimes, no matter what company you buy from) and not a result of improper use/care, you should be able to have the device repaired under warranty.
4) You will likely need to visit a certified samsung repair center for your issue. You can find one near you using this tool: https://www.samsung.com/us/support/service/locations/
Bear in mind that many service centers are independent contractors and your experience may vary based on location. You may or may not have to mail the device off depending on your particular issue and preferences.
Hope this helps!
LongHiker
Galactic Samsung Care Ambassador
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โ09-14-2025 12:56 PM in
Fold & Flip Phones
No problems here. What issues are you experiencing?
Tuka
Constellation
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โ09-14-2025 01:00 PM in
Fold & Flip Phones
The inner screen glitches, and when totally black.
Tuka
Constellation
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โ09-14-2025 01:03 PM in
Fold & Flip Phones
I already call the service center, and they told me they don't have the parts to fix the wait list over a week .
Tuka
Constellation
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โ09-14-2025 01:04 PM in
Fold & Flip Phones
Shame on Samsung 2000 โ๏ธ phone and having problems already.