I started hearing a noise when I would open the phone and thought it was the hinge. Turns out its actually the screen. On the left side where the crease is, if I press down, the screen gives a little and makes a popping sound. Seems like an issue many are having by the crease and others have issue with hinge noises. I'm not confident the screen will last now and going to return the phone. Check the videos in the article to see where the screen issue is happening.
Hello, Welcome to the Community. We understand the concern with the screen making a popping sound near the crease.
If your screen is making a noise that is concerning, it is recommended to have the phone serviced.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For return options, you will need to either contact Samsung E-Commerce at 1-855-726-8721, or your retailer.
I went to a Samsung store and they agreed the popping should not occur. Most of their display units had the same issue. Reddit users reported the same issue in other countries so it seems to be a major manufacturing defect. I think Samsung will need some bad press on this before they publicly acknowledge the issue and address it.
Samsung does not do exchanges, at least for online orders. To replace the phone, they make you return and rebuy the phone, which is ridiculous. In my case, they only replaced the screen. It works fine now but who knows how well the repair holds up. Its messed up that I spent so much money to basically buy a refurbished phone.
Actually, the popping sound did go away when I open the phone but now the screen feels loose and makes a lower popping sound in the exact same spot as the previous screen. The spot is on the left side right above and below the crease. I'm guessing this is a manufacturing issue that affects all phones but most people don't notice it unless it starts making noises
Wow this is completely insane. They didn't do proper QC on these upon release. I didn't experience this on the flip 5. I have to go to the Samsung store and don't know what they would do assuming many have walked in with the same problem.
