Bluetooth connectivity issues

[I-Dubb_1978]

I have a Z fold 6, and after the last security update, I've had issues with Bluetooth connecting to anything. I thought performing a factory reset wooing correct it, but no luck with that. I was wondering if anyone else is having the same issue and if anyone have figured out how to fix it. 

[Samsung_Moderator · Accepted solution]

Hello, Welcome to the Community. We understand how frustrating Bluetooth connection issues are.

A couple of things we recommend after updating your phone is to clear the cache partition through the recovery menu.

To get to recovery mode: 

- Turn off phone

- Once off, hold down volume up and power buttons simultaneously 

- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears

- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET) 

- Use power button to select. 

If the Bluetooth continues to connect and disconnect, then try resetting the Bluetooth settings.

1. From the home screen, swipe up to open the menu.
2. Tap Settings.
3. Tap General management.
4. Tap Reset.
5. Tap Reset Wi-Fi and Bluetooth settings.
6. Tap Reset settings.
7. Tap Reset.. After the reset , you will need to reconnect to Wi-Fi and Bluetooth devices.

A third step to try is testing the phone in Safe Mode to see if an app is interfering with the Bluetooth connection. https://www.samsung.com/us/support/answer/ANS00062983/

As a final step, perform a complete backup and factory reset of the phone. https://www.samsung.com/us/support/answer/ANS00062029/

If the phone is unable to maintain a Bluetooth connection after all troubleshooting is complete, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or contact customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html