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Original topic:

Wearable app will only show pro buds after update! Will not show watch or ring!

(Topic created: 06-20-2025 06:18 PM)
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LZB302
Halo
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Got update for wearable application! Now won't show watch ultra 7 or ring! Issue just started! 
8 Replies
LZB302
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I cleared cache & restarted phone! Wearable application still broken!
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Tom6068
Honored Contributor
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Open settings/General management/Reset/Reset Wi-Fi and Bluetooth settings and then reset it. This will clear out both W0Fi and all BT connections. You will only need to login again to your Wi-Fi network using your credentials there. On BT though, this will remove all connected devices and they will all have to be paired again (including your vehicle if BT is used there). Then uninstall the app and then reinstall it and try this again.

 

If that does not work please submit an error report in the Members app (copied and pasted form the beta team).

 

Hello,

Thank you very much for your feedback.

To assist us in resolving this issue, we kindly ask you to submit an error report through the Samsung Members app on your device:

1. Open Samsung Members.
2. Navigate to One UI Beta Program > Beta Feedback.
3. Attach any relevant screenshots or screen recording/video (if possible).
4. Ensure "Send system log data" is checked, then submit the report.

Important: Please submit the report within 15 minutes of reproducing the issue for accurate log data collection.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your contribution to improving the Beta experience.

Best regards,
One UI Beta Team

LZB302
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I ended up having to uninstall wearable app & reinstall, the had to repair my watch to wearable after reset! Tried everything else but that was only fix! But it's all working again! I did try to disconnect all bluetooth devices that didn't fix it! But uninstall & reinstall the wearable app & rest watch worked!
Tom6068
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Glad it all worked out for you and that you enjoy your your wearables!

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Spicoli_SGT
Galaxy
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I thought it was broken, too, then I figured out you have to click on this icon thing now and your other devices should be listed there1750565714734.jpg
Abielito97
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If you do that and change to the earbuds then you can't go back to watch the same way. I think the reason is they are separating the Wear app and create internally a Buds app that is not visible anywhere
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LZB302
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That icon went awyso couldn't do that!
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USBetaModerator3
Beta Moderator
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Hello,

Thank you for sharing your valuable feedback with us.

Your input is essential in helping us identify areas where we can improve and refine the One UI experience.

Please feel free to share any additional insights or beta feedback that you may have!

Regards,
One UI Beta Team

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