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Original topic:

Unable to move files to secure folder

(Topic created: 08-25-2025 02:14 AM)
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Wx
Constellation
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Getting an error when I try to move pictures and videos to secure folder. 
2 Replies
izephyr
Nebula
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What is the error? Can you please share an screenshot?

For your problem, you can send a feedback with system logs from Samsung app.


I am not getting error. But files are still being shown in Gallery (only thumbnails). Need to manually delete the files then they are gone.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you and drop some
USBetaModerator3
Beta Moderator
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Hello,

Thank you very much for sharing your feedback.

To assist us in resolving this issue, we kindly ask you to submit an error report through the Samsung Members app on your device immediately after the issue is reproduced:

1. Open Samsung Members.
2. Navigate to One UI Beta Program > Beta Feedback.
3. Attach any relevant screenshots or screen recording/video (if possible).
4. Ensure "Send system log data" is checked, then submit the report.

Important: Please submit the report within 3 minutes of reproducing the issue for accurate log data collection.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your contribution to improving the Beta experience.

Best regards,
One UI Beta Team

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