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Original topic:

Unable to add Microsoft 365 account

(Topic created: 08-20-2025 01:39 PM)
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highmarker
Constellation
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I'm trying to add a Microsoft 365 account under settings but as soon as I choose it it goes immediately back to the list of existing accounts. I've deleted all other Microsoft accounts restarted the phone uninstalled Outlook but still have the issue running the latest one UI 8 beta on a Galaxy s24 ultra. Any suggestions?
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USBetaModerator3
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Hello,

Thank you very much for sharing your feedback.

To assist us in resolving this issue, we kindly ask you to submit an error report through the Samsung Members app on your device immediately after the issue is reproduced:

1. Open Samsung Members.
2. Navigate to One UI Beta Program > Beta Feedback.
3. Attach any relevant screenshots or screen recording/video (if possible).
4. Ensure "Send system log data" is checked, then submit the report.

Important: Please submit the report within 3 minutes of reproducing the issue for accurate log data collection.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your contribution to improving the Beta experience.

Best regards,
One UI Beta Team

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