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Original topic:

Members App not compatible with 8.5

(Topic created: yesterday)
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GaryB82
Galactic Samsung Care Ambassador
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@USBetaModerator3  @USBetaModerator2  @USBetaModerator  -  Something just happened with the Members app and everyone is getting a notification saying:

"""Samsung Members isn't supported by your phone's system software. (19) """

So, until this is resolved, no one will be able to access the Beta community unless they use a PC, as phone access has been cut off.

Screenshot_20251229_005323_Samsung Members.jpg

 



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MsVirgo87
Black Hole
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Working now
GaryB82
Galactic Samsung Care Ambassador
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Yeah it just came back for me


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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-CROW-
Sun
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It's working now
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DocChise
Constellation
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It's back up and running
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Youu
Honored Contributor
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I really was scared for a 2nd or 2
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Claykin
Nebula
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On Friday I saw Samsung had a new version of members (v5.5.0.1) in the Store. I compared it with the version number to the version we had as part of the beta (5.6.x.x). Our version number was higher so I assumed the new members app was not for us. Then over the weekend it Auto updated to this lower version number. I believe this is what blocked our access.
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USBetaModerator3
Beta Moderator
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Hello,

We apologize for the temporary downtime on Samsung Members app.

Thank you for sharing your feedback regarding to this issue. 

 

Regards,

One UI Beta Team