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Original topic:

Bluetooth issues

(Topic created: a week ago)
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uservLX204cmOG
Cosmic Ray
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Since the update i cannot use both earbuds together when watching videos. I can do it for calls though. 
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5 Replies
youu
Sun
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Have you tried reset Bluetooth and wifi connection
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uservLX204cmOG
Cosmic Ray
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It didn't work. I think it's just a bug from the beta. My ear buds works fine on other devices and other ear buds have the same issues. I can use both of them at the same time while playing videos. Hopefully the update fixes it
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youu
Sun
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I would report this issue to samsung then
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uservLX204cmOG
Cosmic Ray
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I'll try that but I cleared cache partition, I reset the buds, I cleared the buds cache and data. I did most of the extreme stuff.
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USBetaModerator3
Beta Moderator
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Hello,

Thank you for your feedback on Bluetooth.

To assist us in resolving this issue, we kindly ask you to submit an error report through the Samsung Members app on your device:

1. Open Samsung Members.
2. Navigate to One UI Beta Program > Beta Feedback.
3. Attach any relevant screenshots (if possible).
4. Ensure "Send system log data" is checked, then submit the report.

Important: Please submit the report within 15 minutes of reproducing the issue for accurate log data collection.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your contribution to improving the Beta experience.

Best regards,
One UI Beta Team

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