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‎06-17-2024 03:55 PM (Last edited ‎10-24-2024 01:13 PM by SamsungCaleb ) in
ComputersI have a Samsung computer running Windows 11 home version. It's been telling me there's a Samsung system BIOS update available for a few weeks, but every time I go to download the update and install it, I restart the computer, then get an error message that the update failed. And another message saying the BIOS needs to be updated, go through the download, install and restart again - only to get the same failed message.
How do I get the update to install and get out of this loop?
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‎07-04-2024 12:36 PM (Last edited ‎07-04-2024 10:19 PM ) in
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‎06-18-2024 02:57 PM (Last edited ‎06-18-2024 02:58 PM ) in
ComputersCheers
3Fees
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‎06-22-2024 08:32 AM in
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‎07-10-2024 06:41 AM in
ComputersThank you for these suggestions. I have not run the diagnostics and don't know about the graphics card, but I know my wifi is running fine. I think the poster below with the suggestion to run the update through Device Care instead of from the pop-up in the lower right corner seems to have worked.
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‎07-04-2024 12:36 PM (Last edited ‎07-04-2024 10:19 PM ) in
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‎07-10-2024 06:39 AM in
ComputersI think this has worked. It seemed to go through the whole process, then restarted itself. Now Device Care is showing no updates needed.
Thank you!
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‎07-09-2024 07:28 AM in
ComputersI have the same problem as the OP. None of the suggestions here have worked. Support recommends I backup and factory reset the device, which too extreme a solution, IMO.
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‎07-17-2024 01:56 PM in
ComputersI have the same/similar issue. Clicking on update I get a message that a tool failed? Sorry - didn't get a screen print.