Solved: Re: SamsungWelcome Error on Galaxy Book 2 Pro - Samsung Community

user2iuPuF0l1O · ‎08-26-2022

Hi,

I have a new galaxy book 2 pro, and event viewer I keep seeing an error related to Samsung welcome pack. For windows 11.

Any idea how to solve it? I can't find any information on that package.

Faulting application name: backgroundTaskHost.exe, version: 10.0.22000.1, time stamp: 0xfe3e559a
Faulting module name: twinapi.appcore.dll, version: 10.0.22000.593, time stamp: 0xa5a9468c
Exception code: 0xc000027b
Fault offset: 0x000000000010a594
Faulting process id: 0x8a40
Faulting application start time: 0x01d8b94ccb2f62ff
Faulting application path: C:\Windows\system32\backgroundTaskHost.exe
Faulting module path: C:\Windows\System32\twinapi.appcore.dll
Report Id: xxxxx
Faulting package full name: SAMSUNGELECTRONICSCO.LTD.SamsungWelcome_2.1.16.0_x64__3c1yjt4zspk6g
Faulting package-relative application ID: App

Thank you

user2iuPuF0l1O · ‎09-06-2022

Hi,

I am not getting answers on this 🙂 , but the computer keeps rebooting and the error for this package is the only one in the event viewer.

Does anyone know where the package:

Faulting package full name: SAMSUNGELECTRONICSCO.LTD.SamsungWelcome_2.1.19.0_x64__3c1yjt4zspk6g
Faulting package-relative application ID: App

is? What is it ? my hope is re-install or delete might be a solution.

I am surprised that I can't find information about it anywhere.

Thank you very much in advance!

fridays · ‎09-16-2022

I have the same issue, with the same laptop. It keeps freezing randomly for 3-5 seconds every hour, I went to event logs, and there is the same error so I thought this might be the reason. Super annoying 😞

user2iuPuF0l1O · ‎09-16-2022

I checked register, and I think I found the solution: uninstall galaxy book welcome app.

Original topic:

Samsung Welcome Error on Galaxy Book 2 Pro