Original topic:

Lid sensor not working

(Topic created: a week ago)
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astrax
Constellation
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Computers
Dear Samsung,
I am using a Galaxy Book 5 Pro (model NP940XHA). When I close the lid, the screen does not switch off or enter proper sleep, even though all the settings in Power Options are correctly configured. I have already performed a full reset using Samsung Device Care and reinstalled Samsung utilities, but the issue persists.
Could you please confirm what power modes this model supports, and advise if there is a fix or update available to restore proper lidโ€‘close behavior?
Thank you for your assistance.
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