Latency between Galaxy Book 2 Pro 360 and Galaxy Buds Pro

[Peebo]

I am experiencing an extreme amount of lag when watching video on my Book 2 Pro 360 with the Buds Pro. When I use other bluetooth headphones, there is no issue. Is there a way to fix this?

[Samsung_Moderator · Accepted solution]

I can definitely understand your concern here. Does this occur when listening to music? Does this occur when using the buds with any other device? Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01111323/#poor-sound-when-playing-music

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial and  IMEI number of the device as well as your best contact phone number, name, and email. 

Send a message on Facebook

Send Message on Twitter

Send Message to Moderator

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

http://www.samsung.com/us/support/service/location