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3 weeks ago in
A Series & Other Mobile- Mark as New
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3 weeks ago in
A Series & Other MobileIf you have proof of purchase, you should be able to prove it's your device. I'm not sure how your phone got compromised, perhaps either your Samsung or Google account was compromised. I'm sorry, I have no experience with managed devices, so I can't be of more help. I have seen that people had managed devices that they owned, but allowed their company to manage, and forgot to tell the IT people to unmanage it when they left and had a difficult time of it (but that was a case where, apparently, the user could not remember which employer put the management on the phone).
I know it would be expensive to do so, but if I were you, I'd go to an uncompromised device, transfer any personal data out of my Google and Samsung accounts, change the account password and then create new accounts and buy a new phone. I don't know how many devices you have that you currently own and are affected, but you may just have to turn them off and trash them and get replacements registered to your new accounts. For good measure, I'd also request a new phone number, or at least a new SIM card. It's tedious and expensive, but sometimes it's the only way. How much is your personal and financial data worth to you? I have heard that the only way for management to be removed is by the person who put it on in the first place. But, as I said, I am not an expert on device management.
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A Series & Other Mobile