Unable to tap and hold on home screen

[Taetae78]

My dad has the Samsung A54 5G. It was working perfectly until a software update was installed on April 16th. He said it was a UI update. It caused all the app notifications to be blocked and he had to manually go to each app to allow permissions. The one thing I haven't been able to fix for him his changing the standard home screen icons back to default. We're unable to "tap and hold" on the home screen to bring up the widgets and themes. We tried going to themes in settings to change the icons back to default but it didn't work. Please help!

[Taetae78]

No launcher installed.. he received the software update notice and let it install.

[LongHiker]

He had to have done something else. There are none of the usual icons along the bottom of the screen just above the navigation buttons. The icons on the screen are not any icons present in any official Samsung release. And the 4 icons grouped together are not something that you can do in the stock launcher.

[Taetae78]

I'll have to ask him if he installed anything after the update.

[LongHiker]

Ask him to boot into safe mode. I think his screen will look a lot different while he is booted into safe mode.

[Taetae78]

I have no idea how to do that.

[LongHiker]

https://www.samsung.com/us/support/answer/ANS00062983/

[Taetae78]

I really appreciate your help. I will help my dad with this and let you know if it resolves the issue.

[Taetae78]

Thanks everyone! We got it fixed!

[Iamchaos13]

Heck yea. Wooo. So, what did he end up doing?

[Taetae78]

It was an "Easy Homescreen" app that was installed through device manager after the update. We were able to uninstall it. However, Right before uninstalling, it made him select either Easy Homescreen or One UI. Choosing One UI fixed it!