JUMP TO SOLUTION Solved

Original topic:

Smart Switch Software forcing to update the app but it is already updated

(Topic created: 04-19-2023 08:36 PM)
18824 Views
taifurbau
Constellation
Options
A Series & Other Mobile

Smart switch for Windows saying to Update the Smart Switch app on the connected device. When I am clicking "Update Smart Switch" it tries to update but failed. My app is already updated from Google play store. I then uninstall the app and reinstalled from Galaxy Store. Still the Software saying to update the app on the connected device. My phone is detected by Windows and I can browse my phone storage using File Explorer. But it is not connecting to the Smart Switch Software. My phone model is Galaxy A52 (SM-A525F/DS). The software worked with my phone just two days ago, when the app has not any updates in play store. After installing new version (3.7.42.12), it is not working.

6 Replies
JmsWms
Halo
Options
A Series & Other Mobile
I have an A53 5G and am experiencing the exact same thing.
0 Likes
Reply
ChaosSaber
Honored Contributor
Options
A Series & Other Mobile
I've got a S22 Ultra and I am having the same issue
0 Likes
Reply
AB9
Asteroid
Options
A Series & Other Mobile
Same problem here with Note 20 Ultra.
This is a crippling problem. Please resolve it immediately Samsung.
0 Likes
Reply
ChaosSaber
Honored Contributor
Options
A Series & Other Mobile
It should work now, mine updated and now it connects
taifurbau
Constellation
Options
A Series & Other Mobile

Yes, it is working now

0 Likes
Reply
Solution
AB9
Asteroid
Options
A Series & Other Mobile
Yes after the Smart Switch desktop update this morning it is working now. Just lost 2-3 hours while trying to troubleshoot last night.