Original topic:

Phone has been freezing a LOT

(Topic created: 07-02-2025 09:51 AM)
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whydoiexist
Cosmic Ray
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A Series & Other Mobile

since one ui 7 android 15 update my phone has been freezing a LOT and all I can do is press the navigation buttons and access the notifications

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Mujibar
Honored Contributor
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A Series & Other Mobile
Have you cleared device cache?

1) Turn off your device.

[Your device may need to be connected to a powered USB device (ex: computer) before proceeding to the next step.]

2) Press and hold the Volume Up button and the Side/Power button until you feel a vibration and the Samsung logo appears. Let go of the buttons.

3) You will now be in Android recovery. Use the Volume buttons to highlight "Wipe cache partition."

4) Press the Side/Power button to execute.

5) Use the Volume buttons to highlight "Yes."

6) Press the Side/Power button to execute.

7) "Reboot system now" will already be highlighted. Press the Side/Power button to execute.
Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Hey whydoiexist, We know its frustrating when your phone is lagging. We see you have already posted about your camera lagging and stated your phone is low on memory. https://us.community.samsung.com/t5/A-Series-Other-Mobile/camera-keeps-lagging/m-p/3281252#M112062

Low memory will cause the phone in general to lag.

There are some steps you can take to resolve this issue. Take a look at this article: https://www.samsung.com/nz/support/mobile-devices/my-phone-is-lagging-what-should-i-do/

If the phone is still freezing and lagging after testing in Safe Mode and a Factory Reset, then it is recommended to have the phone evaluated by a certified technician.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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