Original topic:

M14 5G hotspot problem

(Topic created: 11-29-2025 10:22 PM)
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huddz
Constellation
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A Series & Other Mobile

hi , after upgrading to android 15 this problem ocuured , im working with internet and my pc always needs to be connected to internet and i was using my phone internet since years using wifi dungle , after upgrading to android 15 my pc or even any other connected devices are disconnecting suddenly from my hotspot and weird thing is i see my hotspot is ON but other devices cant find it so its off somehow but shows ON .

i tried every possible methods like reseting wifi and network settings , changing hotspot security disabling power saving etc... , even factory reset and the problem still exists i had no problems like this on android 13 and 14 . sometimes drops in 2 minutes sometimes 1 hour its random , samsung needs to release an update to fix this . 

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GaryB82
Galactic Samsung Care Ambassador
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A Series & Other Mobile

I'm sorry to hear about this issue.  Since the M14 is not a US model, you should reach out to the Support Community for your region. You can find the link below, and they will be able to provide better assistance.

https://www.samsung.com/us/common/visitlocationsite/



If you've found my post to be helpful, Please like my Comments โœ“โœ“โœ“.
If my response resolved your issue, please press the Like and โœ“โœ“โœ“ to Accept as Solution button.


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GaryB82
Galactic Samsung Care Ambassador
Options
A Series & Other Mobile

I'm sorry to hear about this issue.  Since the M14 is not a US model, you should reach out to the Support Community for your region. You can find the link below, and they will be able to provide better assistance.

https://www.samsung.com/us/common/visitlocationsite/



If you've found my post to be helpful, Please like my Comments โœ“โœ“โœ“.
If my response resolved your issue, please press the Like and โœ“โœ“โœ“ to Accept as Solution button.


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Brodiebernier
Constellation
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A Series & Other Mobile
Is yours hotspot set to hidden or might it be locked look at the screenshots to see how to turn the settings on or off1764486820411.jpg1764486820436.jpg
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huddz
Constellation
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A Series & Other Mobile

no its not hidden , tried all these .

settings are ok .

the most important thing is that when hotspot drops connections its bcoz turned off but i see its still ON in phone  however other phones or devices cant find it and reason is bcoz its OFF but U when u look at hotspot u see still enabled , idk whats this , first time seeing something like this in my life 

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