Original topic:

June 1 security patch update stuck at 00:00:00 and 0% on A54 5G, constantly prompting & interrupting

(Topic created: 06-30-2025 08:42 AM)
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robynLikesTrees
Asteroid
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A Series & Other Mobile

The June 1 security patch update (not the big one from a few weeks ago, just a 276MB patch) isn't going through on my phone at all. It sits at 0% completion with 00:00:00 remaining.

Screenshot_20250630_080940_Software update.jpg

This is driving me up the wall as the update screen will constantly (and I mean constantly) slide in front of whatever I am doing, even if I am scrolling or typing. My phone has become borderline unusable.

I have tried:

- rebooting

- rebooting in safe mode

- pausing & restarting

All to no avail. I am on an excellent wifi connection, and battery is >70%. I also have more than 30GB of free internal storage.

Sometimes the whole thing times out saying there is a "network error", and then there's some reprieve for an hour. Then it starts up again, pestering and interrupting me every minute. 

Have not had this issue before with any update & am extremely over it. 

Is there a fix beyond what I have already tried?

2 Replies
Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Hello, Welcome to the Community, and thanks for reaching out! We understand how frustrating this constant update is.

Try the steps listed in the Best Practices after an Update: https://us.community.samsung.com/t5/Tips-Tricks/Best-Practices-After-an-Update/ba-p/3200871

After each step, test to see that the update is cleared.

Let us know what works for you!

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angelg4
Sun
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A Series & Other Mobile
Also you can try updating your phone with smart switch.

Smart switch download: https://www.samsung.com/us/support/owners/app/smart-switch
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