topic Re: Re: Both buds are at a hundred percent, but only one turns on. in Galaxy Buds

Buds Pro one side not working

UKRocksall63 — Thu, 14 Nov 2024 15:16:13 GMT

So I have the galaxy buds pro, and they are both at a hundred percent as well as the case.

Only the right bud works, the left one doesn't.

I've had these for a couple of years now and they haven't given me any problems until now.

Do buds eventually go out and stop working?

Re: Both buds are at a hundred percent, but only one turns on.

user_ams007 — Thu, 14 Nov 2024 02:59:01 GMT

Over time, the batteries can degrade each time you charge your earbuds. Please try these steps to see if you can get them to work correctly:

1. Place both earbuds in the charging case for 10-15 seconds, then place them back in your ears.
2. Disable Bluetooth on the connected mobile device for around 20 seconds, then re-enable it.
3. Open the Galaxy Wearables app > About earbuds > Reset earbuds

Re: Re: Both buds are at a hundred percent, but only one turns on.

UKRocksall63 — Thu, 14 Nov 2024 03:06:49 GMT

It doesn't give me the option to reset them.

Re: Re: Re: Both buds are at a hundred percent, but only one turns on.

user_ams007 — Thu, 14 Nov 2024 03:09:23 GMT

Please try this

Open the Galaxy Wearable app or Galaxy Buds app on your device. Scroll down to About earbuds > Reset.

Re: Both buds are at a hundred percent, but only one turns on.

user_ams007 — Thu, 14 Nov 2024 03:10:27 GMT

You should see the option to reset them

Re: Re: Re: Re: Both buds are at a hundred percent, but only one turns on.

UKRocksall63 — Thu, 14 Nov 2024 03:16:31 GMT

Resetting is not working

Re: Both buds are at a hundred percent, but only one turns on.

UKRocksall63 — Thu, 14 Nov 2024 03:17:36 GMT

Actually, the last one is very, very low

Re: Both buds are at a hundred percent, but only one turns on.

UKRocksall63 — Thu, 14 Nov 2024 03:17:47 GMT

Left one

Re: Re: Re: Re: Re: Both buds are at a hundred percent, but only one turns on.

user_ams007 — Thu, 14 Nov 2024 03:21:38 GMT

Try removing the Samsung wearable app, unpair your earbuds, and turn off Bluetooth on your phone. Then, try adding them back to your phone

Re: Re: Re: Re: Re: Re: Both buds are at a hundred percent, but only one turns..

UKRocksall63 — Thu, 14 Nov 2024 03:22:38 GMT

Thanks for your help. I'm a little beyond frustrated with it now, so I'll just stop and do it late.

Re: Re: Re: Re: Re: Re: Re: Both buds are at a hundred percent, but only one t..

user_ams007 — Thu, 14 Nov 2024 03:25:55 GMT

I understand completely, and I believe that they are not in sync with each other. Please try these support options in the link below when you have time. Have a great night, and please let me know if you were able to resolve the issue.

https://www.samsung.com/us/support/troubleshooting/TSG01218102/

Re: Buds Pro one side not working

Samsung_Moderator — Thu, 14 Nov 2024 15:17:02 GMT

Hello, Welcome to the Community. We know how disappointing it is for only one earbud to work. Resetting the earbuds is not an option when only one earbud is connected.

If the link for recalibrating the earbuds does not work, service is recommended.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html