topic Re: Multiple issues with S25 ultra in Galaxy S25

Multiple issues with S25 ultra

iamKrishna — Mon, 03 Mar 2025 19:30:29 GMT

I have been using an S25 Ultra for the past month and am experiencing several issues (I am unsure if these are actual issues).

1. Overheating when using the camera.

2. Faster than expected battery drain.

3. Some applications stop or navigate back to the previous screen while in use.

4. A white screen briefly appears when making a call.

I perceive these as problems because I used an S23 Ultra for two years without encountering such situations.

Can someone help?

Re: Multiple issues with S25 ultra

meself — Tue, 04 Mar 2025 01:39:21 GMT

I would submit feedback

Re: Multiple issues with S25 ultra

RobXbalboa — Tue, 04 Mar 2025 07:57:07 GMT

Not having any of those issues. Make sure the playstore is updated (about phone software/playstore version.)
And all the Samsung apps on the Samsung store.
Reboot.
After playstore update.

Re: Multiple issues with S25 ultra

SamsungMod — Wed, 05 Mar 2025 18:38:35 GMT

Hello iamKrishna, Welcome to the Community. We know how upsetting it is to experience concerns with a new phone.

1. Please see this link for overheating concerns. https://us.community.samsung.com/t5/Galaxy-S25/S25-Ultra-Extreme-Centralized-Overheating/m-p/3129442

2. Please see this link for battery drain: https://us.community.samsung.com/t5/Galaxy-S25/Galaxy-S25-Ultra-battery-drain/m-p/3129756

3. and 4. @RobXbalboa and @meself have offered good advice. Make sure all apps are fully updated. You can also try clearing the app cache if there is a specific app presenting an issue. https://www.samsung.com/us/support/answer/ANS10001372/

Sometimes clearing the cache partition from the recovery menu can resolve these concerns. This link from T-Mobile provides these steps: https://www.t-mobile.com/support/tutorials/device/samsung/galaxy-s25-ultra/topic/update-amp-backup/wipe-cache-partition

You can use these steps to submit feedback: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692

Re: Multiple issues with S25 ultra

Deejay11 — Thu, 06 Mar 2025 20:39:21 GMT

I had the same issue with my S24 Ultra. Bought the phone to take pictures on a trip to Germany and France. Phone would need charged before lunch. Issue was never resolved. I would send it in for repair with your warranty. Fun side note: When my new S25 Ultra switches to the new ultra wide lense in micro or .6 zoom the phone freezes and a message pops up "Camera Failed"