topic SIM and eSIM not recognized in Galaxy S24

SIM and eSIM not recognized

DanielMtz269 — Wed, 30 Apr 2025 11:32:21 GMT

A couple days ago I updated my Samsung Galaxy S24+ to the one UI 7.0, and after that update my phone was not able to recognize or read my cricket SIM and eSIM, I had go with my provider and they told me that was not related to my service (my SIM works as it should in another phone that I have)

Does anybody know how can I fix that problem, I tried everything, restarting my device, on and off the airplane mode, i reseted my data settings, I pulled out my SIM and nothing worked

Re: SIM and eSIM not recognized

User1020 — Fri, 02 May 2025 00:37:24 GMT

I am having the same issue

Re: SIM and eSIM not recognized

EmoCat — Fri, 02 May 2025 16:28:45 GMT

Saw in another thread that it's a bug in the update, having the same issue as well.

Re: SIM and eSIM not recognized

SamsungRyder — Sat, 03 May 2025 15:30:26 GMT

Hello, there. Please check out the following link: https://www.samsung.com/us/support/troubleshooting/TSG01201768/ If this doesn't help, because sims are a carrier thing, you would need to contact them directly for further assistance.

If the carrier is unable to resolve this, the phone will need to be evaluated by certified technicians. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
1. Facebook: https://www.facebook.com/samsungcareus
2. Twitter: https://www.x.com/samsungcareus
3. Live chat: https://www.samsung.com/us/support/contact-customer-services
3. Private Message: https://bit.ly/3hzZfw8
If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html