topic Re: Gallery app crashing in Galaxy S22

Gallery/files apps crashing

D_Hall — Wed, 09 Oct 2024 00:16:58 GMT

Gallery app keeps crashing when I try to open it. The same is happening to my files app. If I try to access the gallery through settings or the app store, that app then starts to crash as well. clearing caches and restarting the device does not solve the issue.

Re: Gallery app crashing

BladeOfMoon — Mon, 30 Sep 2024 02:58:09 GMT

It sounds like a permission issue, check the permissions for the gallery and files app.

Re: Gallery app crashing

ellehcar — Mon, 30 Sep 2024 03:47:23 GMT

I'm having the same issue

Re: Re: Gallery app crashing

ellehcar — Mon, 30 Sep 2024 03:49:17 GMT

Which permissions should it have?

Re: Gallery app crashing

user3zr8gFGEil — Mon, 30 Sep 2024 05:42:40 GMT

Go to your files and go to photos, messaging and delete the heic file.and empty trash. It was from an iPhone. Once I downloaded it my gallery crashed. Found it, deleted it and restarted and the gallery is good.

Re: Gallery app crashing

Mathew — Mon, 30 Sep 2024 14:26:48 GMT

Its fixed now

Re: Re: Gallery app crashing

katk0816 — Mon, 30 Sep 2024 22:52:52 GMT

All my heic files are from my 24+ tho 😭

Re: Re: Re: Gallery app crashing

user3zr8gFGEil — Mon, 30 Sep 2024 22:54:57 GMT

That is weird.

Re: Re: Re: Re: Gallery app crashing

katk0816 — Mon, 30 Sep 2024 22:56:30 GMT

Yah, so now I'm stuck on what to do. Clearing data/cache, restarting the phone , still doesn't work LOL 😮‍💨

Re: Gallery app crashing

D_Hall — Wed, 02 Oct 2024 09:09:01 GMT

UPDATE ISSUE FIXED: I searched for [.heic] in my phone and it turns out I had heic files that caused my phone to crash. However I was unable to locate them and delete them without the phone crashing. I plugged my phone into my laptop to find the heic files/photos and deleted them from my laptop. My laptop notified me that these files will be deleted from the phone permanently as well and it worked. I can open my gallery and any previously crashing app.

Re: Gallery app crashing

Chucky2 — Wed, 02 Oct 2024 14:41:46 GMT

Having the same issues after the big update the phone did on the 1st of October. Still can not get the folder to stay open, keeps glitching out

Re: Gallery app crashing

Dracoshooter — Thu, 03 Oct 2024 03:03:39 GMT

Having the same issue. No .heic files in the gallery or on my phone anywhere, so that's not an issue for this sitch.
Files app is still working.

Re: Gallery app crashing

Otownmom4 — Thu, 03 Oct 2024 03:47:36 GMT

I know exactly which pictures are the heic files...they were downloaded from a text from an Iphone today. Unfortunately, there is no way for me to access them because they are saved in my gallery...and the whole problem is that thee gallery app keeps crashing because of these pictures. Any suggestions?